Our Policy
In accordance with Australian Consumer Law, we don't offer returns, refunds or exchanges for change-of-mind purchases.
If you believe an item you have received is faulty, not as described, or significantly different from the listed condition, we're happy to help resolve the issue.
Eligible Returns
To be eligible for a refund or exchange, your item must be:
- In the same condition it was received, showing no additional wear
- Reported within 14 days of delivery
- Accompanied by proof of purchase (order number or confirmation email)
Valid reasons for returns include:
- Card condition significantly differs from the listed grade
- Wrong card received
- Card damaged during shipping
- Item not as advertised
How to Request a Return
To start the return process, please contact us at [email protected] with:
- Your order number
- Description of the issue
- Photos of the item (if applicable)
We will respond within 48 hours with further instructions on how to complete your return.
Refunds
Once your returned item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow 5â10 business days for the refund to appear â exact timing depends on your bank or card issuer.
Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again
- Contact your credit card company - it may take some time before your refund is officially posted
- Contact your bank - there is often processing time before a refund is posted
- If you've done all of this and still have not received your refund, please contact us at [email protected]
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at [email protected] and we'll arrange the exchange.
Return Shipping
To return your product, please contact us first for the return address.
- If the return is due to a major failure or our error, we will cover return shipping in accordance with Australian Consumer Law
- For change-of-condition disputes or other eligible returns, you will be responsible for return shipping costs
- Shipping costs from your original order are non-refundable unless the return is due to our error
- We are not responsible for returns lost in transit â we recommend using a trackable shipping service
For items valued over $50, a tracked shipping method is strongly recommended. We cannot guarantee that we will receive your returned item without tracking.
Tip: Pack cards securely in a toploader or card saver, inside a padded envelope or small box.
Questions?
If you have any questions about our returns policy, please contact us. We're always happy to help!